A South African startup utilizing NLP to assist businesses in processing customer queries in local languages.
How AI can help African startups scale
AI offers African startups a competitive edge by improving customer engagement and streamlining operations. Startups like AwaDoc and Botlhale AI are using AI chatbots to enhance customer experience and communication.
10 Best AI Tools to Automate Customer Support
More than 80% of customers expect a reply within an hour, but few brands can meet this demand. AI tools can automate repetitive requests, allowing brands to serve thousands of customers simultaneously.
Six African Startups Using AI for Customer Support
eBanqo is an omnichannel customer engagement platform that automates support across multiple touchpoints, reducing response times and manual triage. Nomba, formerly Kudi.ai, evolved from a chatbot for financial transactions to providing fast, conversational banking support, enhancing financial inclu
How African startups can use NLP to power the future of business innovation
African startups are missing opportunities by not exploring NLP, which can help address language diversity and customer service challenges. NLP can assist in processing customer queries in local languages, as demonstrated by South African startup Botlhale AI.
