Six months on, Starlink still can’t serve new customers in Nairobi
- Starlink has been unable to onboard new customers in Nairobi since November 2024 due to network capacity issues.
- At least ten customers have reported being locked out of services despite purchasing Starlink kits.
- Starlink added a ground station in Nairobi in January 2025, but congestion issues persist.
The ongoing issues with Starlink's service in Nairobi highlight significant operational challenges that could undermine its growth potential in urban markets. The company's inability to adapt to rising demand and provide adequate customer support may lead to a loss of trust among users, especially as competition increases. A strategic reevaluation of capacity management and customer engagement is essential for Starlink to maintain its market position in Kenya.
