Customers prefer ChatGPT to your company’s AI chatbot
Customers are three times more likely to use third-party generative AI tools than company chatbots. The use of third-party generative AI tools for service interactions has nearly doubled in the past year.
Africa’s AI Startups Are Watching the West Make Expensive Mistakes. They Don’t Have to Repeat Them
The first wave of enterprise AI produced impressive demos, but the second must drive workflow changes. 95% of enterprise AI deployments analyzed by MIT's 2025 study delivered no measurable financial return.
The Promise & Peril Of GenAI Presents Puzzle To African Banks & Fintechs
African financial institutions are exploring GenAI to revolutionize operations. GenAI adoption faces challenges like data poisoning and deep fakes.
