Next Wave: Banks built the trust. Now they’re building the tech
Kenya's Absa Bank reported that over 90% of customer transactions were happening outside physical branches in 2024. GTBank in Nigeria grew its active digital user base by 38% year-on-year due to a revamped mobile app and chatbot assistant.
How Can Artificial Intelligence Transform Financial Services?
50% of leaders in the banking, financial services, and insurance sector see AI as a game changer. 67% of leaders in the sector have already invested in generative AI for use cases such as customer service chatbots.
