Johnstone Makhubu
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Commissioner of the South African Revenue Service, noted for advocating AI in tax collection.
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Customers prefer ChatGPT to your company’s AI chatbot
TechCentral - Jul 10, 2026
Customers are three times more likely to use third-party generative AI tools than company chatbots. The use of third-party generative AI tools for service interactions has nearly doubled in the past year.
ChatGPTJohnstone MakhubuGartnerEric KellerSouth African Revenue Service
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