Capitec Enhances Client Services with New In-App Calling Feature
- Capitec implemented in-app calling through Amazon Connect.
- The project began as a security measure against phishing.
- In-app calling has reduced call handling times by 30%.
The integration of in-app calling via Amazon Connect is a significant step forward for Capitec, showcasing their commitment to innovation and customer care. This initiative not only addresses security concerns but also enhances accessibility for clients, particularly those in underserved communities. Future developments, such as contextual calling, could further improve user experience and client satisfaction.
